9xxo Privacy Policy

Protecting your privacy at 9xxo is one of our highest priorities. This Privacy Policy explains how 9xxo (referred to hereinafter as "we", "us", or "the platform") collects, uses, stores, and protects your personal information.

This Privacy Policy applies whenever you visit the 9xxo website, open an account, or use any of our services. Continued use of our services constitutes your agreement to this policy.

We believe transparency is the foundation of trust. That is why this Privacy Policy is written in plain, straightforward language — so every member stays fully informed about their own data.

9xxo only collects information that is necessary to provide its services, meet legal obligations, and protect your account. This information falls into two categories:

Information you provide directly:

• Name, date of birth, and gender
• Mobile Number & Email Address
• Home Address
• National ID or passport number (for KYC verification)
• Payment method details (Mobile Banking/Nagad/Rocket number)

Automatically Collected Information:

• IP Address & Device Type
• Browser information and operating system
• Your activity and betting history on the platform
• Login Time & Location
• Cookies & Session Data

9xxo uses your information only for the following purposes:

• Account Management: Creating, verifying, and maintaining your profile.
• Payment Processing: Processing deposits and withdrawals securely.
• Customer Support: Responding to your questions, complaints, and requests.
• Ensuring Security: Detecting fraud, money laundering, and multiple accounts.
• Promotional Communications: Sending you bonus and promotional offers, with your consent.
• Platform Improvement: Analyzing user experience to improve our services.
• Legal Compliance: To meet the requirements of licensing authorities and regulatory bodies.

9xxo uses cookies on its website. Cookies are small text files stored in your browser that help our website function properly.

Types of cookies we use:

• Essential cookies: Required to maintain login sessions and ensure security. Without these, the website will not function properly.
• Functional cookies: To remember your preferences, such as language and theme settings.
• Analytics Cookies: To understand which pages you spend the most time on and which features are used most.
• Security Cookies: To prevent suspicious login attempts and CSRF attacks.

You can disable cookies at any time through your browser settings, though this may affect certain features of the website.

9xxo may share your personal information in the following limited circumstances:

• Payment Processors: Necessary information is shared with Mobile Banking, Nagad, and Rocket to process deposits and withdrawals.
• KYC Verified by: With authorized verification agencies to confirm your identity.
• Legal Authorities: Upon a valid court order or a lawful request from a regulatory authority.
• Fraud Prevention Agency: To comply with anti-money laundering regulations and our AML policy.
• Technology Partners: For operating the platform (they work under contract with us).

To safeguard your information, 9xxo employs industry-leading security measures:

• Encryption: All data in transit is protected with TLS/SSL encryption, and data at rest is secured using AES-256 encryption.
• Access Control: Only authorized personnel may access your information, and only for specific purposes.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Data Backup: Stored on secure, encrypted backup servers.
• Two-Factor Authentication (2FA): An option to add an extra layer of security to your account.

How long your data is retained: Active account data may be retained for up to 5 years after account closure for legal compliance. Financial transaction records are kept for up to 7 years in accordance with regulatory requirements.

As a 9xxo member, you have the following rights over your personal information:

To exercise any of these rights, please contact the 9xxo support team. We aim to respond within 30 business days.

9xxo strictly prohibits providing services to anyone under 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Age is verified by requesting KYC documents in cases where there is any doubt.
• If a minor is detected, the account is immediately suspended and all associated data is deleted.

If a parent or guardian believes their child has accidentally created an account, please contact us immediately.

The 9xxo platform may use certain third-party services, such as payment gateways or live game providers. These services have their own privacy policies and operate outside of 9xxo's control.

• We only work with trusted and reputable partners.
• Each partner operates under a strict data protection agreement.
• We recommend reading the privacy policy of any third-party service before using it.

9xxo reserves the right to modify or update this Privacy Policy at any time. For significant changes:

• A notice will be displayed on the website.
• Details of any changes will be sent to your registered email.
• The effective date of any changes will be noted on this page.

Continued use of the platform after any changes constitutes acceptance of the updated privacy policy. We recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch: